This Refund and Returns Policy applies to purchases made through Puremultani.com (“Pure Multani,” “we,” “our,” or “us”). Please read this policy carefully before placing an order.

Important Notice — Returns and refunds are not available for most products

Due to the nature of our product categories (including natural, skincare, wellness, personal care, and consumable-related items), refunds, returns, and exchanges are generally not applicable on most products once an order has been placed, processed, shipped, or delivered.

By placing an order on Puremultani.com, you acknowledge and agree that most products sold on the website are non-returnable and non-refundable, except in the limited circumstances described below.

Products Not Eligible for Return or Refund

The following categories are typically not eligible for return, refund, or exchange unless required by applicable law:

  • Opened, used, or partially used products

  • Natural skincare products

  • Herbal, wellness, or personal care items

  • Consumable or hygiene-sensitive products

  • Products with broken manufacturer seals

  • Items purchased during clearance, special promotions, or final-sale events (unless the item arrives damaged or incorrect)

  • Products damaged due to misuse, improper storage, or handling after delivery

Limited Exceptions (Eligible for Review)

We may review a refund, replacement, or exchange request only if:

  1. The item received is incorrect, and the discrepancy is reported within 48 hours of delivery.

  2. The item arrives damaged in transit, and photographic evidence of the package and product is provided within 48 hours of delivery.

  3. The product is materially defective on arrival, subject to our verification process.

  4. A refund or return is required by applicable consumer protection law.

What to include in an exception request

  • Order number

  • Full name used on the order

  • Clear photos of the item, packaging, shipping label, and any damage

  • A brief description of the issue

How to Request an Exception Review

  1. Email: Info@puremultani.com
  2. Subject line example: Order #12345 – Damaged Item Review Request
  3. Requests submitted without sufficient evidence may be declined.

Review and Resolution Process

  1. We review the request and evidence provided.

  2. We may request additional information or photos.

  3. If approved, we may offer one of the following remedies at our discretion and as permitted by law:

    • Replacement of the affected item

    • Store credit

    • Partial refund

    • Full refund

If the claim is not approved, the order remains final and non-refundable.

Processing times vary depending on the nature of the claim and the information provided.

Order Cancellation

Orders may be canceled only before processing or shipment begins. Once an order has entered processing, packaging, or shipping, cancellation may no longer be possible.

To request cancellation, contact Info@puremultani.com immediately after placing the order.

Shipping Costs

  • Original shipping charges are generally non-refundable, except where required by law or when we shipped the wrong item.

  • If a return is exceptionally approved, return shipping instructions will be provided during the review process.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first at Info@puremultani.com so we can investigate and attempt to resolve the issue.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot be waived under applicable consumer protection laws.

Contact Information

Pure Multani (Puremultani.com)

Email: Info@puremultani.com

For all refund, return, replacement, cancellation, and delivery-related inquiries, please contact us by email.

Last Update: 30 April 2026